Satisfaction Guaranteed

Refund & Revision Policy

We stand behind our work with a 100% 30-day money-back guarantee and free unlimited revisions.

Guarantee:30 Days Risk-Free

Our 100% Quality Commitment

At PNGtoDST, we are committed to your satisfaction. Because we provide digital services, we offer a full refund if you are not satisfied with the quality of our work within 30 days of your purchase.

1. 30-Day Money Back Guarantee

We take pride in delivering clean, machine-ready embroidery digitizing. If your file cannot be stitched satisfactorily or does not meet industry standards after our revision process, we will promptly refund 100% of your payment.

2. Refund Eligibility

You are eligible for a full refund under the following conditions:

The digitized file contains technical errors (e.g. repeated thread breaks, birdnesting, improper registration) that our team cannot resolve through revisions.

The completed files were not delivered within the agreed timeframe (maximum 48 hours for standard orders).

You changed your mind and requested a cancellation before our digitizers began work on your file.

3. Free Unlimited Revisions

Before requesting a refund, we encourage you to take advantage of our free revision policy. We offer unlimited technical revisions for 14 days after delivery to ensure the stitch-out is perfect.

What's Covered: Revisions include adjustments to stitch density, pull compensation, pathing, underlay changes, thread stop sequences, and minor scale adjustments (within ±15%). Significant changes to the original artwork or adding new design elements may be treated as a new order.

4. Non-Refundable Situations

We cannot offer a refund in the following cases:

Requests made more than 30 days after the purchase date.
Incorrect artwork or low-resolution file was uploaded by the user and the digitizing has already been completed.
Production issues on garments that occurred because a test sew-out was not performed by the user prior to batch embroidery.

5. How to Request a Refund

To initiate a refund request, simply send an email to ramazaneles86@gmail.com with your Order ID and a brief explanation of the issue. If the issue is related to stitch quality, please include a photo of the test sew-out so our quality team can inspect it.

6. Refund Processing

Approved refunds are processed back immediately to your original payment method (Stripe / Polar / Card). Please allow 5–10 business days for the credit to appear on your bank or credit card statement, depending on your financial institution's processing cycles.

Need Help With Your Order?

Our support team is available 24/7 to resolve any digitizing questions or assist with revisions.

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