PRIVACY POLICY

Last Updated: January 9, 2026

1. Introduction

Welcome to "Embroidery Design Services" (the "App"). We respect your privacy and are committed to protecting same. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect via the App includes:

  • Personal Data: We collect personally identifiable information, such as your name and email address, only when you voluntarily register for an account or place an order. This allows us to deliver your digitized files and provide customer support.
  • Media and Files: To provide our core service (embroidery digitizing), we collect images and design files you upload to the App. These files are used solely for the purpose of fulfilling your orders.
  • Device Data: We may strictly collect information about your mobile device, such as device ID, model, and manufacturer, and information about the location of your device, to ensure App functionality and security.
  • Financial Data: We do not store any financial information (like credit card numbers). All financial transactions are processed securely through Apple's In-App Purchase system.

3. Use of Your Information

We use the information we collect to:

  • Process and fulfill your digitizing orders.
  • Create and manage your account.
  • Deliver the finished embroidery files to you via email or in-app download.
  • Send you order updates and delivery notifications.
  • Request feedback and improve our services.
  • Respond to customer service requests and support needs.

4. Disclosure of Your Information

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our App, conducting our business, or serving our users, so long as those parties agree to keep this information confidential.

5. Data Retention

We retain your personal information and uploaded designs only for as long as is necessary for the purposes set out in this Privacy Policy. You can request the deletion of your account and data at any time through the App settings (Delete Account) or by contacting us.

6. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

7. Children's Privacy

Our App does not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

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